General Information

Location: Frankfurt am Main, Hesse

Organization: ThreeWire, Inc.

Job Type: Full Time - Regular

Description and Requirements

The Clinical Site Service Manager reports the Regional Operations Manager and manages Clinical Research Coordinators in Germany/Austria/Switzerland. The Clinical Site Services Manager is responsible for day-to-day implementation and coordination of clinical trial recruitment programs. This implementation may include placing field staff at research sites to support program execution. The Clinical Site Service Manager works closely with the sponsor’s study team, internal program team, research Study Sites, and ThreeWire representatives at various locations in the nation to ensure successful clinical trial recruitment and retention. Internally, this position is called an Country Manager.

  • Bachelor’s degree in the sciences, marketing, or business; or equivalent education/relevant experience.


To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.


  • Health-care certificate preferred. 

  • Languages: Must have native level in German, both written and spoken and proficiency in English language skills. Multi-language is a plus. 
  • At least two years of project management and/or sales experience within healthcare industry (medical device, pharmaceutical, managed care, etc.), clinical trial recruitment and/or other sales and marketing service projects. Sales training is an advantage. 
  • Outstanding written, verbal, and presentation and sales skills with the ability to influence and gain the confidence of all levels of management, both internally and externally. 
  • Excellent problem solving, planning, organizational, reporting and management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services
  • Excellent planning, organizational and project management skills with the ability to utilize current technology and tools to enhance the effectiveness of deliverables and services. 
  • Proven team building and experience in implementing complex deliveries and driving continuous process improvement within the project. 
  • Proficiency in Microsoft applications (Word, Excel, MS office) and IT affinity. 
  • Excellent time management skills and multi-tasking abilities to work with varying levels of resources to ensure delivery of expectations in a fast-paced environment, with willingness and enthusiasm for hands-on completion of tasks. 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. 
  • Site Onboarding o Presenting WCG Frankfurt GmbH services to local CRAs and sponsors. o Host conference calls discussing WCG Frankfurt GmbH services with Study Site Team. 
  • Reaching out to Study Site Investigators and Study Site Team to assess Sites’ needs and identify opportunities to provide/sell WCG Frankfurt GmbH services. 
  • Contracting with Medical Institutions. o Locating and provide training of study personal and Clinical Research Coordinators. 
  • Maintenance of the program: 
  • Management of study personal, Clinical Research Coordinators and referral and community outreach programs. 
  • Follow up with Study Site Team regarding current initiatives and offer alternative services/solutions where applicable. 
  • Provide overall support to ensure program success (weekly client and site updates). 
  • Reporting program results to Program Managers. o CRC’s working hours management and invoice approving. 
  • Updating Site Status Tracker and reporting program results to Program Manager. 
  • Attending internal calls. 
  •  Assist in presenting status reports to clients/sites and WCG Frankfurt GmbH management. 
  • The duties of this position are carried out in accordance with WCG Frankfurt GmbH’s and WCG’s Standard Operating Procedures and methodologies, Good Clinical Practice, European General Data Protection regulations and local country anti kick-back anti-bribery regulations. 
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here. 
  • Attendance and punctuality are essential functions of the position

Travel: Occasional travel will be required. 


ThreeWire, a member of the WCG family, is a leader in clinical trial recruitment and direct-to-patient marketing. Since 1999, ThreeWire has been helping pharmaceutical, medical device and biotech companies achieve their patient recruitment, enrollment and retention goals.