General Information

Location: Cary, NC, Puyallup, WA

Organization: WCG IRB

Job Type: Full Time - Regular

Description and Requirements

Our Operations Managers are responsible for the day to day leadership of a team of 15+ employees, ensuring that quality and turn-around time (TAT) expectations are met while contributing to the company’s overall mission to protect the rights and welfare of human subjects involved in research. This is a working manager role, meaning you will be required to help your team meet production needs. 

If you’re looking to join a stable and fast paced company that values their employees, you should consider working for WCG IRB!  

Essential Duties/Responsibilities:
  • Display integrity and positive attitude when dealing with employees, management, and clients.
  • Oversee all operational activities, tasks, and service to clients to ensure service is being met or exceeded within company standards.
  • Deal effectively with high volumes, deadlines, and frequent changes; review individual as well as group queues daily in order to prevent client delays.
  • Lead team to ensure goals and objectives are met or exceeded.
  • Gather, process, analyze, and provide team members with performance numbers throughout the year to include work rate, quality, and attendance.
  • Ensure internal policies and procedures are followed by staff.
  • Implement performance action plans as well as handle personnel issues including discipline.
  • Review and approve payroll time sheets and leave/overtime requests.
  • Participate in large‐ and small‐scale, short- and long-term special projects.
  • Work as a team with all operational personnel creating and implementing improved processes and policies.

Education Requirements: 
  • A Bachelor’s degree from an accredited college or university is preferred; or equivalent work experience.

Qualifications/Experience Requirements:
  • Minimum 2 years’ experience in IRB setting, or 4 years’ experience in a similar operational role.
  •  Prior supervisory experience demonstrating leadership expertise required.
  • Must have advanced computer skills, including MS Word and MS Outlook; intermediate skills in Excel and Adobe Acrobat.
  • Strong interpersonal skills required such as a focus on problem solving, listening objectively and openly to others’ ideas, and contributing to building a positive team spirit.

Personal Characteristics:

Demonstrate mature, seasoned judgment in difficult situations. Take appropriate action as needed.

Personal integrity and business ethics, driven by high performance standards.  Results oriented and does what is necessary to improve performance.  Self‐motivated and assumes ownership of his/her assignments and responsibilities. Exercises appropriate level of discretion in decision making and applies critical thinking to assignments. Demonstrates a willingness to be successful during changes or when flexibility is required. Ability to multi‐task, work in stressful situations while meeting strict deadlines.

About Us:

For over 50 years, WCG IRB has been at the forefront of protecting the rights and welfare of human subjects during all phases of clinical trials.  Recognized as the gold standard of human subject protection, WCG is the trusted partner to over 1,000 institutions in the United States alone, ranging from small community hospitals and research sites to large academic medical centers and universities. Our unparalleled review ensures that human research studies withstand scrutiny around the world.