General Information

Location: Fremont, CA, Remote

Organization: Velos LLC

Job Type: Full Time - Regular

Description and Requirements

JOB SUMMARY:  The Product Lead position will perform as a product and user experience expert that serve as the Velos eResearch/eSample Subject Matter Expert for Velos customers, internal teams, offshore teams, and WCG Product and Training teams. The Product Lead will serve as a key "go-to" person to address functional and domain questions from both clients and internal team members regarding product content, processes, and procedures and will analyze the structure and flow of the functionality to identity the workflow and best practices. The role will define business requirements SOW customizations and recommend approach to address functional gaps for the customer and be able to incorporate into the product. This position will serve as a liaison between business users and technology programmers.


·       Bachelor’s degree or equivalent experience desired.


To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.


  • At least five (4) years of customer facing consulting or product management experience required.
  • VeloseResearch product a plus.
  • Knowledge of clinical research/drug development processes a plus.
  • Must have successfully managed technology product development/implementation/training/documentation
  • Ability to handle multiple tasks for various projects and clients at any given time
  • Ability to present information to others.
  • Excellent interpersonal skills are essential.
  • Excellent organizational, documentation, oral and written communication skills.
  • MS-PowerPoint required.

ESSENTIAL RESPONSIBILITIES: The requirements listed  below  are representative of the knowledge, skills, and/or ability required.

  • Serve as the eResearch/eSample/CHNC Registry SME for customers, internal teams, offshore teams, and WCG Product/Training teams
  • Interact with the product, client support, and project management teams to ensure understanding of new product functionality/features being proposed by clients and/or internal resources
  • functional requirements and specifications.
  • Analyze the structure and flow of the functionality to identity the workflow and best practices.
  • Define business requirements for SOW based non-core development and recommend approach to address functional gaps for the customer.
  • Work with the Product Owner, Business Analyst, and other team members to review defects and requests and analyze ways the application can be enhanced to improve usability
  • Provide customers a training gap analysis to determine knowledge deficiencies and needs
  • Evaluates client needs, recommend configurations that support business processes
  • Maintain default Velos eResearch/ Velos eSample/ Velos eCompliance Enterprise and Velos Express
  • Work with customers to help answer expert level customers Questions/queries
  • Help refine functional requirements for new enhancements for Velos products and SOWs
  • Help troubleshoot issues external and internal to verify application or user issue
  • Serve as SME for ePharma Solution Training team
  • Understand business objectives and how the projects/program/product deliver them; help drive adjustments in product to achieve desired business result more effectively
  • Act as a liaison between the Information Technology/development group and the business analysts representing the business.
  • Conduct detailed requirements gathering sessions for the business
  • planning, assigning, and coordinating work; addressing complaints and resolving problems.