General Information

Location: Princeton, NJ

Organization: WCG IRB

Job Type: Full Time - Regular

Description and Requirements

JOB SUMMARY:  The Vice President Operations is responsible for integrating the strategic plan of the company with the operations on the business unit level. This role has direct responsibility as a site lead for the management and oversight of the Operations organization across WCG IRB. This position will also leverage WCG shared services groups, such as Human Capital Management, Finance, Quality, Business Development, and Information Technology to achieve business results. 

EDUCATION REQUIREMENTS:
• Bachelor’s degree required. Master’s degree in Operations Management or related field is preferred.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:
• Regulatory certification preferred. 
• Lean Six Sigma Black Belt preferred.
• APICS certification or experience in developing and deploying a SIOP process is preferred. 

QUALIFICATIONS/EXPERIENCE:
• Minimum of ten (10) years professional management experience with a proven track record.
• Experience in running operations and supply chain at a $150-300m level
• Planning, resource management in a multi-scale, multi geography, dynamic digital environment with technical or clinical crossover.
• Experience in participating in FDA and client audits including ISO compliance.
• Lead and hold others accountable in a metrics driven environment.
• Strong analytical skills to develop, track and hold others accountable to deliver key metrics, including productivity, turnaround time, labor management and budget/expense management.
• Must possess unwavering collaboration and consensus building skills as well as innate curiosity.
• Hands on leader who ensures the highest quality of work output.
• Demonstrated ability to lead, plan and manage change in fast paced high growth environment.
• Develop and implement an operational training organization.
• Excellent interpersonal skills including written and verbal communications.
• Proven track record leading and driving business results in a matrixed organization.
• Ability to simultaneously focus on systems, process improvement, quality, financial acumen, compliance and management measures, work culture enhancement and internal communications.
• A “take charge” ability tempered with diplomacy.
• Ability to motivate and develop all levels of employee population.
• Strong mediation, problem solving and negotiating skills.
• Expert at tailoring the organization structure to drive business results.
• Experience in financial planning to ensure fiscal accountability for managing operations within budget guidelines.
• Mastery in dealing with complex situations including strategic thinking, conflict resolution, speaking with large groups, working with persons of varied educational backgrounds, team approaches and operating in fast paced and demanding business environment. 
• Track record of success in achieving business metrics and quality of client relationships.
• Demonstration of the following competencies results oriented, customer focus, excellent listening, communication, and negotiating skills, presentation skills, organization agility, business acumen, interpersonal savvy, ethics and values
• Knowledge of current FDA enforcement practices and initiatives, HIPPA and GDPR regulations.
• Ability to work independently, be accessible and meet deadlines on a consistent basis.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.
• Provide day-to-day leadership and management to respective organization(s) that mirrors the adopted mission and core values of the company. 
• Engage and lead onsite and remote staff across Division.
• Actively participate in client communication via multiple platforms and venues, including higher level governance meetings.
• Partners with Client Experience to achieve and maintain a strong competitive position in industry.
• Develops and fosters effective relationships/collaborations across organization to ensure integrated approach in providing products and services.
• Creates and maintains annual operations budget in partnership with Finance.
• Direct accountability for reducing costs, enhancing revenues, achieving quality goals and objectives, analyzing, and utilizing information to develop and support management decision.
• Strengthen and grow the organization through people management and development of appropriate, disciplined business processes.
• Follow through and drive/oversee decisions made and ensure proper execution.
• Provides timely, accurate analysis and reporting on the operations metrics for company, including but not limited to productivity, TAT and errors reporting
• Proactively forecasts labor and brings creative solutions to address agile business demands.  
• Takes charge in high priority situations, ensuring appropriate resolution.
• Stay abreast of current government and industry requirements and industry practices related to GCP practices by attending seminars, training sessions and/or obtaining required certifications.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. 
• Must maintain confidentiality in all matters and handle all matters discretely.
• Other duties as assigned. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

SUPERVISORY RESPONSIBILITIES: The position will require the individual to be responsible for the leadership, management, direction coordination, performance, and evolution of assigned direct report team and staff. Responsibilities may include hiring, training, developing, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing issues and resolving problems

TRAVEL REQUIREMENTS: Must be able to travel estimated to be approximately 50% of the time, including overnight stays as necessary, consistent with business needs and office location.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.

Expected annual base salary range: $160,000 to $240,000

 * Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401K with match, and flexible spending accounts
 * Employee Assistance Programs and additional work/life resources
 * Referral Bonuses and Tuition Reimbursement
 * Paid time off including holidays, vacation, and sick time
 * Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

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