General Information

Location: Princeton, NJ, Remote

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements

JOB SUMMARY: The WCG Program Director is accountable for the overall management of assigned WCG client relationships, as well as, the coordination and governance of those partnerships. This role will be responsible to provide program oversight and develop KPI’s to ensure our WCG solutions meet our customers’ needs. The Program Director will also assist with building a foundation and unifying the integration of our service delivery to provide the customer with a seamless service experience.


To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.


  • Bachelor’s Degree or equivalent work experience.


  • 10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact.
  • 5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance.
  • Prior experience in Account Management/Client Relationship Management.
  • Background in Clinical Research and technology preferred.
  • Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization.
  • Extensive experience in leading and managing teams and experience coordinating & managing multiple programs & efforts simultaneously.
  • Ability to lead through influencing and negotiating.
  • Must be able to organize diverse activities in a changing fast-paced environment.
  • Solid conflict resolution, problem solving, and decision-making skills required.
  • Strong aptitudes for conceptual & critical thinking, project management and business awareness.
  • Experience in meeting with customers to gather, analyze and assess requirements.
  • Proven ability to work independently and as a team member.
  • Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting.
  • PMP Certification a plus.
  • Proficient knowledge of MS Office, specifically Word, Excel, Access, and PowerPoint as well as Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • Prepare annual operational plans, reports, and budgets for our WCG customer programs.
  • Plan, schedule and manage periodic client governance meetings.
  • Manage all SLA’s, Governance Agreements and required reporting for clients.
  • Set objectives & goals for the program and track progress, setbacks, and overall performance.
  • Manage relationship and communicate program status to client and WCG executive stakeholders.
  • Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
  • Provide strategic vision and strong leadership while directing WCG client programs.
  • Assess and manage program risks.
  • Track, record, compile and analyze program results and performance data.
  • Attendance and punctuality are essential functions of the position.
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.


  • Responsible for the coordination and oversight of cross-functional staffed programs


☐ 0% - 5%

☐ 5% - 10%

☒ 10% - 20%

☐ 20% - 50%

☐ >50%

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.