General Information

Location: Hamilton, NJ

Organization: WIRB-Copernicus Group Inc

Job Type: Full Time - Regular

Description and Requirements

We are searching for a Citrix Engineer to join our team!  The Citrix Engineer will be responsible for the administration, management and support of Citrix applications to enable daily operations and service continuity/business continuity planning (BCP). This position will also build, deliver and maintain desktop OS and application images. The Citrix Engineer will train desk-side support team on end user support tasks for VDI and resolve any escalated (L3 support) user tickets. This position will require the incumbent to be available to respond to off hours support for emergency situations.

Essential Duties/Responsibilities:

  • Responsible for Citrix management, participating in establishing platform standards, capacity planning, patching, upgrades, health checks, availability and performance troubleshooting and resolution, and license management.

  • Build, deliver and maintain desktop OS and application images. Participate in testing, provisioning desktops, configure and manage policies, and desktop image housekeeping activities.

  • Responsible for Citrix administration and support using Citrix Studio, Director, and PVS.

  • Participate in Citrix DR Tests in support of mission critical IT service continuity/BCP planning.

  • Train desk-side support team on end user support tasks for VDI.

  • Resolve any escalated (L3 support) user tickets.

  • Participate in root cause analysis and related documentation and communication

  • Complete assigned tasks and projects in a timely manner and in compliance with all relevant IT policies and procedures with limited supervision.

  • Respond to off hours support for emergency situations. 

Education Requirements:

  • Bachelor’s degree or 11+ years of progressive Information Technology work experience related to this role

Qualifications:

  • 7+ years of IT experience in a medium to large IT enterprise with documented policies and procedures

  • 5+ years of experience with Citrix XenApp and XenDesktop, preferably in versions 7.x, in establishing platform standards, capacity planning, patching, upgrades, health checks, availability and performance troubleshooting and resolution and license management

  • 5+ years of experience in deploying and managing VDI’s using Citrix PVS and MCS, including building, delivering and maintaining desktop OS and application images, participating in testing, provisioning desktops, configuring and managing policies and caring for desktop image housekeeping activities

  • 5+ years of experience with Citrix administration and support using Citrix Studio, Director and Citrix profile management to create and manage machine catalogs, delivery groups and provision and support of virtual desktops with Microsoft Windows OS versions 7 and 10 and remote desktop management tools like Bomgar and Logmein

  • 5+ years of experience managing Citrix Netscaler appliances, virtual and physical-

  • Good working knowledge of Citrix platform DR capability, deployment, and support with experience participating in Citrix DR Tests in support of mission critical IT service continuity/BCP planning.

  • Good working knowledge of Active Directory, Windows 7, 10, and related Microsoft tools like SCCM

  • Good working knowledge of IT networks (LAN, WAN), routers, switches, etc.

  • Possess sound technical knowledge, strong work ethic and superior analytical and problem-solving skills

  • Ability to quickly grasp new concepts and acquire new skills

  • Ability to adhere to documented standards and procedures, including change management, incident and problem management.

  • Ability to work with vendor hardware and software engineers to escalate investigation and resolution of problems

  • Ability to work independently and as part of a global team in an efficient and collaborative manner

  • Possess high degree of energy, accountability, initiative and innovation

  • Excellent written and verbal communication skills