General Information

Location: Princeton, NJ, Remote

Organization: Research Solutions

Job Type: Full Time - Regular

Description and Requirements

The Senior Client Engagement Manager oversees the client engagement function for the purpose of growing and strengthening targeted relationships within target client groups.  This role is responsible for the oversight and management of client engagement strategy, client outreach, lead generation, and for engaging with prospects and customers to generate new and expansion sales opportunities through various methods. The Senior Client Engagement Manager works closely with Business Development and business operations to engage and connect customers to advance through the sales process and is expected to consistently meet monthly and quarterly goals and targets, aligning with the overall business goals and strategy.

  • BS/BA degree or equivalent experience required 
  • 3 to 5 years of experience in sales or operations, preferably with a background in customer relationship management, inside sales and/or life sciences 
  • Record of accomplishment in quality of account relationships
  • Knowledge of clinical trial design and drug development preferred
  • Proven ability to develop well-positioned and thoughtful documents and presentations
  • Familiar with Microsoft Outlook and Office
  • Fundamental understanding of basic financial concepts
  • Demonstration of the following competencies: aptitude for working cross-functionally, results orientation, customer focus, active listening skills, verbal and written communication skills, negotiation skills, presentation skills, organization agility, time management, business acumen, interpersonal savvy, ethics and values
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.
  • In partnership with Business Development, drive new client relationships and expansion of existing client relationships
  • Develop overall prospect and client engagement strategy and work cross-functionally to execute plans
  • Report on sales and performance metrics and suggest improvements
  • Participate in the development of new business pitches from RFP response to closing accounts, including CDA and MSA
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Liaise with Business Development and Division leaders to ensure message consistency in various inbound/outbound programs and campaigns
  • Generate qualified prospects through excellent lead follow-up, mining, and nurturing.  Emphasis on working to expand contacts with key client executives
  • Utilize internal and external data resources to conduct tactical research on organizations and contacts to help drive quantity of new contacts and subsequent sales opportunities
  • Uncover needs through discovery and determine the best solutions for each account based on a customer needs analysis
  • Meet with prospects and clients to discuss their requirements
  • Suggest and implement improvements in the sales cadence process.  Seek out best practices and client engagement successes to incorporate into subsequent engagements to support scale
  • Utilize Salesforce to accurately and effectively track activity and update lead, account, and opportunity information, as appropriate
  • Develop custom reports and review data for quality and consistency
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
  • Attendance and punctuality are essential functions of the position

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
  • Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
  • Employee Assistance Programs and additional work/life resources
  • Referral Bonuses and Tuition Reimbursement
  • Paid time off including holidays, vacation, and sick time
  • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement