General Information

Location: Puyallup, WA

Organization: Western Inst. Review Board

Job Type: Full Time

Description and Requirements

We are searching for Client Relations Specialist with the demonstrated ability to effectively address the needs of clients and potential clients.  If this is you, then apply for our Client Service Representative position.  Don’t know what an IRB is?  Don’t worry, we will teach you!  

Along with a competitive salary, we also provide a robust benefits package (medical, dental, vision, PTO, 401K and more).   

Position Summary:

You will respond to client needs both over the phone and in emails.  This is a full-time position.

Essential Duties/Responsibilities:

·        Respond to clients’ inquiries via phone calls or emails. 

·        Educates clients and potential clients regarding the Company’s operations

·        Research the status of clinical study protocols/studies 

·        Refers calls requiring higher authority to appropriate departments to be resolved

·        Triage client submissions by making minor corrections

Education and/or Experience:

·        Associate’s Degree or higher is preferred

Qualifications:

·        Two or more years of similar service experience  

·        Intermediate skills with Microsoft Word, Excel, Outlook and Database systems.

·        Ability to proofread and detect errors in typing, spelling, grammar, syntax and punctuation

·        Ability to set priorities and manage time effectively

For the past 50 years, Western Institutional Review Board® (WIRB) has been at the forefront of protecting the rights and welfare of human subjects during all phases of clinical trials.  Recognized as the gold standard of human subject protection, WIRB is the trusted partner to over 1,000 institutions in the United States alone, ranging from small community hospitals and research sites to large academic medical centers and universities. Our distinguished staff of full-time physicians, Certified IRB Professionals, lawyers, and research professionals delivers unparalleled review quality to ensure that human research studies withstand scrutiny around the world.