General Information

Location: Remote

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements

The WCG Program Director is accountable for the overall management of assigned WCG client relationships, as well as, the coordination and governance of those partnerships.  This role will be responsible to provide program oversight and ensure our WCG solutions meet our customers’ needs.  The Program Director will also assist with unifying the integration of our service delivery to provide the customer with a seamless service experience.

EDUCATION REQUIREMENTS:
Bachelor’s Degree or equivalent work experience.

QUALIFICATIONS/EXPERIENCE:
10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact.
5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance.
Prior experience in Account Management/Client Relationship Management.
Background in Clinical Research and technology preferred.
Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization.
Extensive experience in leading and managing teams and experience coordinating & managing multiple programs & efforts simultaneously.
Ability to lead through influencing and negotiating. 
Must be able to organize diverse activities in a changing fast-paced environment.
Solid conflict resolution, problem solving, and decision-making skills required.
Strong aptitudes for conceptual & critical thinking, project management and business awareness.
Experience in meeting with customers to gather, analyze and assess requirements.
Proven ability to work independently and as a team member.
Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting.
PMP Certification a plus.
Proficient knowledge of MS Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and MS Project and the ability to produce detailed reports and presentations using these tools.

ESSENTIAL DUTIES/RESPONSIBILITIES: 
Prepare annual operational plans, reports and budgets for our WCG customer programs.
Plan, schedule and manage periodic client governance meetings. 
Manage all SLA’s, Governance Agreements and required reporting for clients. 
Set objectives & goals for the program and track progress, setbacks, and overall performance.
Manage relationship and communicate program status to client and WCG executive stakeholders.
Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
Provide strategic vision and strong leadership while directing WCG client programs.
Assess and manage program risks.
Track, record, compile and analyze program results and performance data.

ABOUT US:
The pioneer of independent ethical review, WIRB-Copernicus Group® (WCG), continues to drive ingenuity in the clinical research space. Today, WCG’s solutions are built upon the foundation of ethical review, but have grown to include a suite of complementary services and technologies that expand the capabilities of the modern research professional. WCG delivers transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those who perform clinical trials.