General Information

Location: Puyallup, WA

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements

Collection Specialist (Remote)

Why work at WCG? There are so many reasons to join the WCG family!
We offer very competitive salaries and bonus opportunities, plus an extremely comprehensive bonus package - one of the best in the industry! It's our mission to help streamline and make clinical trials more efficient, so you'll be a part of some of the most cutting-edge therapies and science that is helping to make the world a better place! 

Vaccination:
To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.

As a Collection Specialist at WCG you will be the primary point of contact to monitor customer accounts, research and resolve any payment issues, and attempt to secure payment on delinquent accounts for the centralized accounting for all IRB’s. Make recommendations to senior Finance leadership on how to manage delinquent accounts while ensuring a high level of customer service.

Your Role:
  • Manage and monitor client accounts including research and resolving and payment issues.
  • Be primary point of contact to secure payment on delinquent accounts for the centralized accounting for all IRBs.
  • Confer with customer by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer
  • Research file and work with other departments to resolve billing issues while ensuring a high level of customer service
  • Analyze and make necessary recommendations for write offs to Manager, Controller & CFO.
  • Monitor and review the weekly past due spreadsheet.
  • Record information about financial status of customer and status of collection efforts.
  • Prepare and distribute customer statements.
  • Prepare month-end aged accounts receivable analysis.
  • Evaluate and standardize procedures to improve efficiency and ensure consistency
  • Must maintain confidentiality in all matters and handle all matters discretely.
  • Assist with related duties and special projects.
  • Provide back-up coverage of departmental phone lines.
  • Other duties as assigned. These may, on occasion, be unrelated to the position described here.
  • Attendance and punctuality are essential functions of the position


What You Will Bring:
  • Associate's degree (A. A.) or equivalent from two-year college or technical school and two years’ prior credit/collections experience; or four years related experience and/or training; or equivalent combination of education and experience.
  • Minimum of two years’ prior credit/collections experience
  • Working knowledge of accounting principles and practices
  • Ability to write professional business correspondence
  • Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • All candidates must undergo a background and financial check, and will be required to acknowledge and comply with all policies and regulations regarding proprietary information risks.
  • Knowledge of MS Word, MS Outlook, MS Excel
  • Keyboarding at 30+wpm and 10-key by touch
  • Ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload
  • Exercises appropriate level of discretion in decision making and applies critical thinking
  • Ability to work with close attention to detail and accuracy.
  • Ability to express facts and ideas clearly and concisely, both orally and in writing.
  • Excellent interpersonal skills; listens and gets clarification; responds well to questions.
  • Team player; asks for and offers help when needed.
  • Ability to collaborate well with management, peers, vendors and corporate partners.


What We Offer:
WCG offers competitive base pay and an annual bonus with a comprehensive benefits package (one of the best in the industry!). You will also work with excellent teams in an environment that thrives on innovation and forward-thinking. Looking for advancement? WCG offers many growth opportunities within the company through internal promotion! Benefits include:
  • Robust medical, dental and vision plans within 30 days of employment
  • 20 PTO days to start and 12 paid holidays annually
  • Matching 401K program
  • Tuition reimbursement
  • Much, much more!!!

Commitment to Diversity & Inclusion:
WCG is very proud to be an equal opportunity employer! Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law. 

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