General Information

Location: Puyallup, WA

Organization: Western Institutional Review Board

Job Type: Full Time - Regular

Description and Requirements

Our Accounting department is looking for a pro-active and experienced business-to-business Collections Specialist to join our team.   Our Collection Specialists are responsible for more than just calling clients to collect on past due invoices.  They are also responsible for account management, building relationships, analyzing discrepancies and problem solving.  This will be a tempt-to-hire position.   

Essential Duties/Responsibilities:

  • Confer with customer by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer

  • Research file and work with other departments to resolve billing issues

  • After exhausting all collection efforts, recommend write offs to Manager, Controller & CFO

  • Record information about financial status of customer and status of collection efforts

  • Prepare collection letters for Controller's review and signature

  • Prepare and distribute customer statements

  • Prepare month-end aged accounts receivable analysis

Education Requirements: 

  • HSD - required

Qualifications/Experience Requirements:

  • 2 years of experience with collections, preferably business-to-business

  • Working knowledge of accounting principles and practices.

  • Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • All candidates must undergo a background and financial check

About us:

For over 50 years Western Institutional Review Board® (WIRB), a member of the WIRB-Copernicus Group family, has been at the forefront of protecting the rights and welfare of human research subjects around the world during all phases of clinical trials.  We are looking for dynamic and dedicated team members who are passionate about providing the highest standard of client service to join our rapidly growing business.