ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Employee Assistance Programs and additional work/life resources

• Referral Bonuses and Tuition Reimbursement

• Flexible PTO

• Volunteer Time Off to benefit the community

• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $69,840 to $108,500

GPS level: P3

JOB SUMMARY:  The Enterprise Client Delivery Project Manager oversees the overall engagement of designated clients for the purpose of growing and strengthening targeted client relationships. They will be responsible for ensuring excellence of operational delivery by acting as a liaison across various internal delivery functions for designated clients. The role’s primary interests are assuring that the solutions and services WCG Product Portfolio delivers exceed client expectations and that designated key client’s needs are met. This role is responsible for the building and delivery of superior customer service.

EDUCATION REQUIREMENTS: Bachelor’s degree in related field and/or 3 to 5 years related experience in a clinical project management environment (CRO, pharmaceutical company, or other centralized service provider used in clinical studies) or the equivalent combination of education, skills and experience to perform the job. Marketing and/or technology customer relationship management a plus.

QUALIFICATIONS/EXPERIENCE:

• Proven project management experience. Must have at least three (3) years of demonstrated experience managing all stages of project-life cycle, from developing complete project plans and executing the management and implementation of those plans on time and within budget.
• In-depth knowledge of technology delivery in a clinical trial.
• In-depth knowledge of WCG’s Product Portfolio operational team structure and services.
• Ability to proactively identify operational issues and initiate plans to resolve them in a seamless, collaborative manner, for both internal and external customers.
• Possess strong organizational skills and attention to detail.
• Possess strong listening, analytical, written, and verbal communication skills.
• Possess strong interpersonal and influencing skills and ability to work with all levels of leadership, management and staff, both business and technical, as well as clients and vendors.
• Familiar with Microsoft Outlook and Office
• Fundamental understanding of basic financial concepts.
• Demonstration of the following competencies results oriented, customer focus, excellent listening, communication, and negotiating skills, presentation skills, organization agility, business acumen, interpersonal savvy, ethics and values.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Client Relationship Ownership:  This position will act as a critical operational point of contact for designated clients and will represent the client’s interests across all projects. This role is responsible for identifying areas where WCG’s Product Portfolio is missing opportunities for further relationship development.
• Liaise between Operations and Business Development to support expansion of existing relationships through new sales opportunities.
• Utilize internal and external data and resources to provide tactical problem solving.
• Flag issues and engage the right WCG stakeholders in order to solve problems before they arise. 
• Work closely with BD staff to inform on developed client requests and cultivated potential additional business opportunities.  
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

TRAVEL REQUIREMENTS:

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.