ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

The expected base salary range for this position is $119,700-$186,000. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

JOB SUMMARY: The Director, CTMS Services leads the operational and strategic aspects of our CTMS service line and is accountable for the performance of multiple related teams providing CTMS services across a broad range of CTMS platforms. This role is responsible for developing operational plans, establishing departmental priorities, and allocating resources to ensure key business objectives are met while maintaining quality, productivity, and efficiency standards.  The Director is also responsible for positioning CTMS services as a driver of site client study activation timelines and overall client service excellence.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Lead team of managers with oversight over CTMS service delivery, including calendar builds, financial entries, and study activation tracking.
  • Support professional and technical development of the assigned managers
  • Track, evaluate, and report aggregated productivity, quality, and efficiency data to ensure teams are meeting overall goals and to support departmental planning, resource allocation, and operational decision making.
  • Provide oversight of the training process to ensure new employee development aligns with operational needs.
  • Provide oversight over the quality management process to ensure final deliverables are meeting internal standards.
• Monitor staffing resources, develop hiring plans, and oversee operational decisions related to talent including selection of new team members.
• Serve as a key operational contact during new client onboarding as a subject matter expert, ensuring new site clients are set up on the appropriate CTMS platform in a way that aligns with internal standards and client expectations.
• Establish and continuously evaluate team processes, templates, tools, and strategies to maximize efficiency, quality, scalability and overall departmental performance.
• Serve as point of contact between CTMS services and Business Development to support expansion of existing relationships through new sales opportunities.
• Collaborate with client management team to ensure appropriate strategies are taken when client issues or new opportunities arise.
• Identify and implement new CTMS operational strategies, processes and solutions designed to meet current and emerging client needs and high client satisfaction.
• Develop a deep knowledge of site client requirements and expectations, define priorities, and effectively manage deliverable planning, execution, and problem resolution with mitigation recommendations.
• Establish escalation pathways and decision-making standards for complex CTMS service issues, ensuring managers have the tools, guidance, and authority needed to resolve operational challenges consistently and effectively.
• Allocate staffing and operational resources across CTMS service teams to align capacity with client demand, departmental priorities, and business objectives.
• Coach the CTMS Services team on study start-up principles needed for cross-divisional deliverable coordination, ensuring consistent and disciplined execution.
• Provides leadership through subordinate managers and maintains accountability for the performance, engagement, development, and productivity of multiple related CTMS services teams, while engaging with Human Resources for support and guidance on personnel matters.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

EDUCATION REQUIREMENTS: Bachelor’s degree in related field. Significant work experience in the specific field may be considered in lieu of a relevant degree.

QUALIFICATIONS/EXPERIENCE:

• Minimum 8 years of industry experience specifically including CTMS services, study activation, or clinical trial management experience.
• Knowledge of clinical research processes within health systems and academic medical centers is strongly preferred.
• Background in Coverage Analysis and study budget development preferred.
• Knowledge of CTMS platforms and management techniques.
• Proven success in leadership roles requiring direct oversight of other employees.
• Ability to make strategic decisions related to operational workflows, departmental goals, resource allocation, and team priorities.
• Strong (written/oral) communication and critical thinking skills such as analysis, judgment, problem-solving, ethics, and interpersonal skills; must work well with clients and collaborate with coworkers in a team environment.
• Demonstrated ability to lead through influencing and negotiating.
• Solid conflict resolution, problem solving, and decision-making skills required.
• Experience tracking and analyzing operational performance metrics.

SUPERVISORY RESPONSIBILITIES:  Overall responsibility of management including direction, coordination, performance, and evaluation of the assigned team and staff. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

TRAVEL REQUIREMENTS:    

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding).  Majority of time is spent in a seated position with frequent opportunity to move about at will.  Activities require a variety of easy muscle movements.  Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively.  There will be a need to attend to single or simultaneous tasks where accuracy of details is important.  The need for detailed and precise work is high.  

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