ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life. 

JOB SUMMARY: The Director, Project Management, Client Delivery maintains direct ownership and accountability for all accounts as well as develops and drives growth programs, maintains a competitive analysis, and initiates programs aimed at the successful and sustained growth of the Safety & Training Business. This position has responsibility for all service quality and project operations, including team hiring and management and client facing activities.

EDUCATION REQUIREMENTS:

• Bachelor’s degree required.  Experience in lieu of college degree will be considered.

QUALIFICATIONS/EXPERIENCE:

• 7+ years of program/project management experience demonstrating management of all stages of project-life cycle with a proven record of accomplishment of successful delivery with customer impact
• 5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance.
• Background in clinical research and technology required
• Solid conflict resolution, problem solving and decision making skills required.
• Must be able to organize diverse activities in a changing fast-paced environment.
• Knowledge of project management software tools and management techniques.
• Proven ability to work independently and as a team member
• Strong aptitudes for conceptual thinking, project management and business awareness.
• Ability to lead through influencing and negotiating.
• Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization; ability to adapt communication style to the targeted audience will be required.
• Strong financial acumen required; must have advanced knowledge of financial management and forecasting skills.
• Excellent business management and developmental skills
• Strong leadership and interpersonal skills and the ability to resolve conflicting situations.
• Strong planning and organizational skills.
• Ability to delegate tasks and lead a team, with the ability to provide quick solutions to both the team and the client.
• In-depth understanding of project financials (estimated budgets, costs, actual hours, etc.) and the ability to track and reconcile.
• Ability to work within deadlines, ensuring timely, cost-effective delivery, and client satisfaction.
• Self-starter with the ability to work independently and as part of a team.
• Proficiency in MS Office, with solid knowledge of Microsoft Excel, PowerPoint, Visio, and Word.
• Ability to work extended hours to meet project deadlines.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Oversee all aspects of the web, print, or video project using planning, monitoring, and controlling processes.
• Provides strategic guidance and leadership to the team and stakeholders.
• Accountable for measurement and delivery of key business and program metrics.
• Develops and communicates project management standards, processes and best practices.
• Identify, secure, and coordinate internal and external resources and expertise, as appropriate, to achieve program and project objectives; align resources to service engagements.
• Collaborate with functional areas in the supervision of project staff, including work allocation, training, and problem resolution; evaluate staff performance and make recommendations.
• Ensure all projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiate changes in project resources, as necessary, to achieve objectives and timelines.
• Assign projects to Client Delivery Management staff and monitor progress.
• Advise leadership and/or business executives at the highest levels about the project portfolio, status, and resource planning.
• Assist with project profitability, timing expectations and revenue reporting.
• Develop and deliver client presentations that highlight practice methodologies, operations, and potential projects.
• Serve as escalation point for clients and consultants to address concerns, questions and conflicts surrounding projects and operations; negotiate successful resolution to project issues or conflicts.
• Ensure client satisfaction throughout the execution of service engagement.
• Manage relationship with business and executive stakeholders (internal and external).
• Responsible for planning and scheduling project goals, milestones, and deliverables.
• Lead project discussions including post-mortems and project checkpoints. 
• Balance workloads and capacity demands.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

SUPERVISORY RESPONSIBILITIES:

• Yes to include supporting needs for staffing, resourcing and project planning, deliverable management, training, and career development.

TRAVEL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.

Expected annual base salary range: $97,200 to $174,800

• Comprehensive Benefits package – Health, Dental, Vision, Life, Disability, 401K with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Opportunities for career development with on-the-job training, certification, assistance and continuing education reimbursement