Location: Munich, Bavaria
Organization: WCG
Job Type: Full Time – Temporary
Description and Requirements
About WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those who perform clinical trials. WCG is proud to serve the individuals on the frontlines of science and medicine, and the organizations that strive to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring that the risks of progress Never outweigh the value of human life.
Your Role: The Human Capital Management Operations Coordinator performs helpdesk duties and professional administrative work on behalf of the Human Capital Management team. This supervised role in the HCM Service Center, within Human Capital Management (HCM) department, provides critical support & assistance to candidates, employees, managers, and vendors. Responsibilities include supporting HCM programs, policies, and services globally across the company by maintaining help desk functions, documentation, processes and systems.
What We Are Looking For In A Successful Full-time Temporary Remote HCM Operations Coordinator:
- Bachelor’s Degree or 1-2 years HR administrative experience w/ HS Diploma
- aPHR/PHR Certification helpful
- Ability to manage administrative and customer service requests by responding to or completing requests for information, documentation, filing, data entry, and placing orders
- Ability to understand and follow oral and written instructions and utilize templates while proofreading for accuracy and consistency
- Enjoys working in an employee facing, interactive, support services role while juggling several different priorities at once while maintaining a calm & helpful demeanor
- Ability to establish and maintain effective working relationships with all employees of the company, regardless of role or level, and professionally interact with vendors or external parties
- Use sound judgment in evaluating situations and taking appropriate actions to respond or escalate
- Capable to plan and organize work effectively to meet established priorities and service level agreements
- Proficiency in customer service skills and inter-personal communications
- Experience using office management software such as Microsoft Office, Word, Excel, Outlook, Access, and/or PowerPoint applications
- Familiarity with data entry, or data management (ADP or HIRS system a plus)
- Ability to work with close attention to detail and to maintain confidentiality of highly sensitive information required
- Familiarity with HR terminology, employment law, roles and programs is a plus
- Displays integrity, empathy and positive attitude when interacting with employees, potential candidates, and clients; while demonstrating our company's values and maintaining confidentiality
- Handles a variety of Tier 1 support services to employees and managers across the company requiring a general familiarity with Human Capital Management resource documents, company policies, HCM programs, payroll, benefits, and HCM Operations
- Consistently provides administrative support to HCM team by way of document creation, distribution, e-signature collection, tracker management, process documentation and process management
- Serves as the voice/face of the company when interacting with employees, candidates, vendors, and external parties
- Consistently provides timely, accurately and customer friendly responses to requests for HCM support received by phone, email or personal contact
- Prioritizes workload and ensures timely responses to inquiries and meeting deadlines
- Provides administrative support to HCM Centers of Excellence (Benefits, Compensation, Training & Development, Talent Acquisition, Employee Relations, Recognition)
- Processes New hire and Separation actions including preparation of required paperwork, meeting compliance requirements, coordinating with Stakeholders, distributing documents, answering questions, and updating employment records
- Assists in the management of HR record keeping, both paper-based and electronic for compliance with applicable laws, rules and regulations and as directed by WCG policy or HCM Management
- Processes Background Checks, I-9 Forms and E-verification services in accordance with regulatory requirements and company policies
- Processes Personnel Actions for employee life cycle changes (such as promotions, supervisory changes, pay changes, status changes, leaves, etc)
- Completes HRIS data entry with high attention to detail and bridges understanding of inter-dependencies with Finance, Benefits, Payroll, and other stakeholders
- Follows established Corporate and HCM Processes & Policies, raising concerns and questions to leadership when defined processes to do not specifically address new or different scenarios
- Accepts ownership for Service Center experience by caring for employees, resolving problems, exploring opportunities to add value, and providing suggestions for process or documentation improvements for continuous improvement
- Expands job knowledge by participating in cross-functional and individual development opportunities such as reading professional publications; maintaining personal networks; participating in professional organizations; reviewing employment laws and industry trends; attending webinars, etc.
- Attendance, punctuality, and safe job performance are essential functions of the job
- Other duties as assigned. These may, on occasion, be unrelated to the position described here.
Travel: 0-5%
Why We Love WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
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