General Information

Location: Cary, NC

Organization: The Copernicus Group, Inc

Job Type: Full Time - Regular

Description and Requirements

The HR Operations Coordinator performs helpdesk duties and professional administrative work on behalf of the Human Capital Management team(HCM).  This supervised role in the HCM Service Center, within Human Capital Management department, provides critical support & assistance to candidates, employees, managers and vendors.  Responsibilities include supporting HCM programs, policies and services globally across the company by maintaining help desk functions, documentation, processes and systems.


RESPONSIBILITIES: 
  • Handles a variety of Tier 1 support services to employees and managers across the company requiring a general familiarity with Human Capital Management resource documents, company policies, HCM programs, payroll, benefits, and HCM Operations 
  • Consistently provides administrative support to HCM team by way of document creation, distribution, e-signature collection, tracker management, process documentation and process management
  • Serves as the voice/face of the company when interacting with employees, candidates, vendors, and external parties
  • Consistently provides timely, accurately and customer friendly responses to requests for HCM support received by phone, email or virtual systems
  • Prioritizes workload and ensures timely responses to inquiries and deadlines
  • Provides administrative support to HCM Centers of Excellence (Benefits, Compensation, Training & Development, Talent Acquisition, Employee Relations, Recognition) 
  • Processes New hire and Separation actions including preparation of required paperwork, meeting compliance requirements, coordinating with Stakeholders, distributing documents, answering questions, and updating employment records.
  • Assists in the management of HR record keeping, both paper-based and electronic for compliance with applicable laws, rules and regulations and as directed by WCG policy or management.  
  • Processes Background Checks, I-9 Forms and E-verification services in accordance with regulatory requirements and following company retention policies.
  • Processes Personnel Actions for employee life cycle changes (such as promotions, supervisory changes, pay changes, status changes, leaves, etc) 
  • Completes HRIS data entry with high attention to detail and facilitates understanding of inter-dependencies with Finance, Benefits, Payroll, and other stakeholders
  • Follows established Corporate and HCM Processes & Policies, raising concerns and questions to leadership when defined processes to do not specifically address new or different scenarios
  • Helps to maintain Federal and State safety and employment postings
  • Assists in maintaining departmental calendar of events and resources
  • Accepts ownership for Service Center experience by caring for employees, resolving problems, exploring opportunities to add value, and providing suggestions for process or documentation improvements for continuous improvement
  • Expands job knowledge by participating in cross-functional and individual development opportunities such as reading professional publications; maintaining personal networks; participating in professional organizations; reviewing employment laws and industry trends; attending webinars, etc.

EDUCATION REQUIREMENTS:
  • Bachelor’s degree preferred; consideration will be given for HS Diploma with 2-3 yrs experience

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS: 
  • a PHR/PHR Certification helpful
QUALIFICATIONS/EXPERIENCE: 
  • Ability to manage administrative and customer service requests by responding to or completing requests for information, documentation, filing, data entry, and placing orders.
  • Ability to understand and follow oral and written instructions and utilize templates
  • Willingness to adapt to change and be flexible as priorities change
  • Capable of proofreading and auditing work products for accuracy and consistency
  • Enjoys working in an employee-facing, interactive, support services role juggling several different priorities at once while maintaining a calm & helpful demeanor
  • Ability to establish and maintain effective working relationships with all employees of the company, regardless of role or level, and professionally interact with vendors or external parties.  
  • Use sound judgment in evaluating situations and taking appropriate actions to respond or escalate
  • Capable to plan and organize work effectively to meet established priorities and service level agreements
  • Proficiency in customer service skills and interpersonal communications  
  • Experience using office management software such as Microsoft Office, Word, Excel, Outlook, Access, and/or PowerPoint applications
  • Familiarity with data entry, or data management (ADP or HIRS system a plus)
  • Ability to work with close attention to detail and to maintain the confidentiality of highly sensitive information required.  
  • Capable to learn and explain company benefits, programs and policies
  • Familiarity with HR terminology, employment law, roles and programs is a plus
  • Is a motivated self-starter accountable for meeting commitments in a face-paced environment
  • Must be able to maintain the confidentiality of highly sensitive information