General Information

Location: Hamilton, NJ

Organization: WIRB-Copernicus Group Inc

Description and Requirements

The Senior Active Directory & Messaging Systems Engineer at WIRB-Copernicus Group (WCG) will primarily be responsible for day-to-day operations and maintenance of the Enterprise Active Directory Forest, Exchange 2013 / O365 mail environment, Google mail, Mimecast, on-prem Lync and Skype systems, and PKI infrastructure. This position provides Tier III Exchange and Active Directory troubleshooting and problem resolution; maintain email security settings, perform mailbox management, repair failed or corrupted exchange servers; and determine proper maintenance intervals and capacity planning. The engineer also maintains the health and operation of Skype Online, and associated Skype-integrated equipment. This position will also be responsible for providing documented support procedures for AD & messaging systems, and technical training and guidance to level-2 IT support team.  Within the scope of this position, contributes to the company’s overall mission to protect the rights and welfare of human subjects involved in clinical research.  

LOCATION:  Our next hire can work at either our Hamilton NJ or Plymouth Meeting PA, location.  This is not a remote position.     


  • Bachelor's degree in Computer Science, Computer Information Systems, or other technical discipline highly desired.


  • Microsoft or other industry certifications such as MCSE, MCITP and / or Security Certifications such as Security or CISSP preferred. Specific experience in Exchange 2013 or higher required.  


  • 4+ years of experience building and maintaining Active Directory (2012 and above) with extensive knowledge in all facets of AD-related tasks and activities, as well as with Domain Controllers

  • 4+ years of experience in providing Tier 3 support to Active Directory and Messaging Systems in a large enterprise (multi-domain) environment

  • 4+ years of experience building and maintaining on premise Microsoft Exchange (2013 and above), Lync and Skype messaging systems, Windows Server OS 2008 and above.

  • The candidate must possess in-depth knowledge and experience in the following areas:

    • Inter-networking of clients and Active Directory (name resolution, Kerberos \ NTLM Authentication, etc.)
    • Microsoft BitLocker Administration and Monitoring (MBAM)
    • Microsoft Advanced Group Policy Management (AGPM)
    • Microsoft Distributed File System (DFS)
    • Microsoft Distributed File System Replication (DFSR)
    • Microsoft Unified Access Gateway (UAG)/Microsoft Web Application Proxy (WAP)
    • Active Directory Federated Services (ADFS)
    • Microsoft File/Print services
    • Knowledge of management and integration of identity management with Cloud Service Providers (Amazon, Azure and Office 365)
  • Working knowledge of SCCM and SCOM

  • Knowledge of Microsoft SQL Technologies (SSRS, SSIS, and T-SQL queries)

  • Experience with PKI and certificates

  • Experience with DMZ and secure communications

  • Familiarity with reading network traces

  • Knowledge of IPSec communications and OS firewall settings

  • Experience with virtualization platforms and hypervisors like Hyper-V and VMWare.

  • The candidate must have excellent customer service attitude and ability to work with others in a highly collaborative environment

  • Strong ability to communicate highly technical information to management teams

  • Ability to understand business' goals and objectives, with demonstrated ability to apply technology in solving business problems

  • Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment. Initiative and ability to enforce policies and procedures through influence

  • Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment

  • Advanced knowledge of networking concepts such as TCP/IP and other networking protocols and services: DNS, WINS, DHCP, Routing, MAC

  • Strong understanding of LAN, WAN including firewall and VPN technologies

  • Working Knowledge of Scrum and Agile methodology


  • Engineer and support multiple Active Directory domains.

  • Recommend improvements and optimize the Active Directory infrastructure.

  • Collaborating with the Infrastructure Architect to implement changes to the Active Directory infrastructure.

  • Work with external teams to maintain and enhance the Active Directory infrastructure.

  • Take ownership of multiple on premise Exchange and Lync systems and provide top-notch support by troubleshooting and resolving issues

  • Participate in and support migration projects to O365 cloud and de-commissioning on premise systems per plan

  • Establish standards and manage multi-tenant O365 cloud environment per best practices

  • Provide technical guidance and operational procedure to Level 2 support staff who support mobility users in office and remote locations globally

  • Work with close coordination with key stakeholders (Security, Network and Server Administrators) in Information Systems to plan/configure Active Directory

  • Design and manage Active Directory, Azure AD and Public Key Infrastructure (PKI)

  • Maintain Group Policy Objects (GPOs) and other security controls

  • Develop PowerShell scripts for administration tasks

  • Implement least privileged access controls

  • Knowledge of Microsoft permission types, precedents and managing ACLs

  • Provide up to date documentation on design and support processes

  • Lead and execute changes to production environment

  • May need to provide after hours on-call support in the evenings and weekends in case of emergencies.

  • May require domestic and international travel, approximately 10% of the time, including overnight and weekend stays as necessary, consistent with project needs and office location.

About WCG: 

WCG is the world’s leading provider of solutions that measurably improve the quality and efficiency of clinical research. The industry’s first clinical services organization (CSO), WCG enables biopharmaceutical companies, CROs, and institutions to accelerate the delivery of new treatments and therapies to patients, while maintaining the highest standards of human subject protection.  WCG’s highly motivated team delivers transformational solutions that stimulate growth, protect ethical compliance, and maximize efficiency for those who perform clinical trials.