General Information

Location: Hamilton, NJ, Plymouth Meeting, PA, Remote

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements


Responsible for designing, building and supporting IT infrastructure solutions across the company through familiarity with standard IT concepts, practices, and procedures. In addition to possessing the requisite technical skills, the preferred candidate will have a track record of demonstrating initiative, teamwork and a ‘can-do’ attitude.  The scope of this position includes contributing to the company’s overall mission to protect the rights and welfare of human subjects involved in clinical research.  


·       Bachelor's degree (B.A.) or equivalent from four-year college in computer science or related field or 10+ years of equivalent industry experience


  • MCSE (Cloud Platform and Infrastructure or Server Infrastructure or equivalent)
  • Azure and/or AWS solutions certifications


To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.


  • Working knowledge of compute, storage and database technologies and solutions
  • Working knowledge of VMware and related toolsets such as vRealize and vROps
  • Demonstrated ability to design and implement complex infrastructure solutions using industry standards and best practices
  • Experience in designing, configuring systems and storage monitoring to ensure performance standards and availability SLAs are measured and managed
  • Experience in building and automating platform monitoring and management solutions
  • Excellent troubleshooting skills, cool under pressure
  • Excellent communication and customer service skills
  • Knowledge and experience operating in an ITIL/ITSM framework
  • Experience working in a regulated enterprise environment and comply with standard operating procedures
    • Windows Server 2008-2019 (Azure, AWS experience a plus)
    • Office 365 and Exchange 2003-2013
    • Red Hat Linux (a plus) or other Linux flavors
    • Microsoft Active Directory (Azure Active Directory and Connector experience a plus)
  • Experience installing and configuring server hardware
  • Experience installing and configuring SAN and NAS storage systems (NetApp experience a plus)
  • Experience designing and developing backup and disaster recovery systems (Veeam experience a plus)
  • Experience implementing procedures and systems to support/automate Windows patches and updates utilizing Microsoft SCCM and other like tools/platforms
  • Experience operating in a highly virtualized VMware environment
  • Experience installing, configuring and supporting monitoring tools (vRealize, Solarwinds, Device 42, New Relic, etc.)
  • Ability to solve problems and automate repetitive tasks using a common scripting or programming language such as Python, PowerShell, C# or automation tools such as Ansible and Jenkins
  • Ability to speak effectively before groups of customers, vendors, employees and management

ESSENTIAL DUTIES/RESPONSIBILITIES:  The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • Ability to deliver expert level support of Microsoft Windows platforms including Windows Server, IIS, Active Directory, Exchange/Office 365
  • Work with managers, supervisors, and staff to evaluate and recommend improvement and growth of the infrastructure and IT systems
  • After hours and weekend support is required
  • Develop technical roadmaps for new infrastructure solutions and services
  • Review and analyze computer equipment, hardware, and software to assure organizational needs are met and make recommendations on current and new computer equipment and/or software or hardware programs to manager
  • Establish and maintains clear and timely communication with manager and team members
  • Assist with the creation of a DevOps mindset by showing leadership in automating tasks using PowerShell, Ansible, Jenkins (and possibly Azure DevOps)
  • Maintain high level of professionalism when assisting users in person and via telephone
  • Must maintain confidentiality in all matters and handle all matters discretely
  • Attendance, punctuality, and safe job performance are essential functions of the job
  • Complete all required training and follow established policies and procedures as part of the organizational compliance program
  • Act as a role model and mentor to junior engineers and administrators as required
  • Perform other duties, as assigned

TRAVEL: 10-15%