General Information

Location: Fremont, CA, Hamilton, NJ, Puyallup, WA, Remote

Organization: Medavante-Prophase, Inc.

Job Type: Full Time - Regular

Description and Requirements

The Site Services Coordinator, provides project support related to site management, according to MedAvante - ProPhase (MA-PP) SOPs and GCP. The successful incumbent provides exceptional customer service and internal project support across Independent Rating and Independent Review service offerings. 

This position is required to be in the Pacific time zone or at our Hamilton, NJ office. 

EDUCATION REQUIREMENTS: 

Bachelor’s degree in life science preferred, or certification in a related allied health profession from an appropriately accredited institution and clinical trial experience (e.g., nursing certification, medical or laboratory technology). 

QUALIFICATIONS/EXPERIENCE: 

Minimum of 1-year clinical trial experience or related experience and/or training in a clinical service environment required. 
Call Center experiences in a clinical service environment a plus. 
Ability to work in a fast-paced environment and successfully prioritize multiple work requests and/or projects simultaneously. 
Possess strong analytical and problem-solving skills. 
Ability to work under pressure and learn new technical skills and processes quickly. 
Ability to work with cross-functional business groups and adapt to dynamic work environments. 
Possess great interpersonal skills. 
Proficient in Microsoft Outlook. 
Ability to work flexible hours to provide support on a global basis as needed.  
Ability to work on call, holidays and weekends as needed 
Multilingual is a plus

ESSENTIAL DUTIES/RESPONSIBILITIES: 

Provides real-time assistance in scheduling study visits with clinical trial sites using online scheduling tool or manual process. 
Coordinate remote interviews with MA-PP clinicians. 
Tracks issues and resolutions through issue tracking system. 
Ensure timely submission of documentation and troubleshoot and/or escalate technical issues impacting the submission of documentation in a timely manner. 
Maintains a positive relationship with internal departments, trial sites and MA-PP clinicians while effectively communicating relevant information and project details in a clear and timely manner. 
Serve as a subject matter expert on our internal systems to support MA-PP clinicians, investigative sites and project activities. 
May be required to enter clinical assessment data points into one or more systems. 

About Us

MedAvante - ProPhase (MA-PP), a subsidiary of WIRB-Copernicus Group (WCG) was founded in 2002 with the goal of helping to bring better drug therapies to market through smarter, faster clinical trials. With this goal in mind, MedAvante - ProPhase set out to solve one of Pharma’s most intractable problems: the bias and variability that cause failed or inconclusive trials for Central Nervous System (CNS) therapies. A few years later, MedAvante - ProPhase  experts pioneered Central Ratings and introduced the concept of Central Review utilizing their groundbreaking Virgil eSource solution.