ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

The expected base salary range for this position is $52,470-$81,500. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

JOB SUMMARY: The Site Services Specialist is responsible for adapting, adjusting and managing the execution of our strategic recruitment and retention services with a focus on delivery, process, and results. A primary goal of this role is to support the success of our recruitment strategies by confirming and verifying each step of the recruitment and retention strategy. This may include establishing a dialog with study sites to identify needs, proposing solutions, and overseeing Clinical Professionals deployed at research sites to execute WCG services. Site Services Specialists work closely with the sponsor’s study team, internal program team, research study sites, and other WCG employees working across the globe to ensure client satisfaction and successful delivery of recruitment and retention solutions. The majority of communication is done remotely through phone and email, therefore strong oral and written communication are essential. 

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Effectively communicate and build relationships with research site staff to assess sites’ needs, identify opportunities to provide services, and ensure site satisfaction with services.
• Assess site needs within objective of determined recruitment and retention strategy.
• Communicate clearly with internal and external parties in a way that reinforces the value statement of our services and through services, including Clinical Research Coordinators (CRCs).
• Train Clinical Professionals on use of software, WCG Standard Operating Procedures (SOPs), and study requirements. On occasion the role will require interviewing and hiring decisions of Clinical Professionals.  
• Oversee the performance of Clinical Professionals and execution of site-based recruitment and/or retention plan.
• Identify client and study pain points, offer suitable mitigations, and manage resolution.
• Execute targeted approaches for outreach and management consistent per with the determined recruitment and retention strategy set forth by the sponsor and as fitted to each site.
• Maintain thorough, timely, and accurate documentation of site-based services and communications with key stakeholders in internal tracking systems.
• Oversight and management of critical documentation compliance. This may include consulting with WCG and site legal representatives.
• Communicate in alignment with the service value messaging through all communications (email and calls).
• Manage site clients with exceptional customer service through industry expertise, guidance, and frequent communications.
• Consultatively solve problems with internal WCG and site/sponsor client teams to obtain consensus for best practices, in accordance with policies and procedures.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Attendance, time management and punctuality are essential functions of the position.

EDUCATION REQUIREMENTS: Bachelor’s degree or equivalent experience required. 

QUALIFICATIONS/EXPERIENCE:

• Minimum 2 years proven work experience ideally within clinical research or similar role.
• Preferred: Research Coordinator, and/or Recruitment experience within clinical research industry
• Preferred: Remote work experience 
• Ability to work in a performance-driven environment: a proactive, results-driven, and goal-oriented approach.
• Ability to work independently while providing a high-quality product within designated timelines.
• Willing to take initiative and think innovatively for continuous improvement of services.
• Excellent written and oral communication skills.
• Team player with excellent people skills.
• Strong customer focus.
• Working knowledge of Microsoft applications (Word, Excel, and PowerPoint).

TRAVEL REQUIREMENTS:  

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding).  Majority of time is spent in a seated position with frequent opportunity to move about at will.  Activities require a variety of easy muscle movements.  Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively.  There will be a need to attend to single or simultaneous tasks where accuracy of details is important.  The need for detailed and precise work is high.