General Information

Location: Eden Prairie, MN, Remote

Organization: ThreeWire, Inc.

Job Type: Full Time - Regular

Description and Requirements

SUMMARY OF POSITION: Our Site Services Specialists are responsible for the day-to-day implementation and coordination of clinical trial recruitment programs. This implementation may include placing field staff at research sites to support program execution. Site Services Specialists work closely with the sponsor’s study team, internal program team, research study sites, and ThreeWire representatives working at various locations in the nation to ensure successful clinical trial recruitment and retention. Most of communication is done remotely through phone and email, therefore strong oral and written communication are essential.


To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.


  • Bachelor’s degree or equivalent experience required.


  • Minimum 2 years proven work experience within Clinical Research or similar role
  • Preferred: Research Coordinator, Regulatory, and/or Recruitment experience
  • Ability to manage multiple tasks under limited direction while generating quality deliverables
  • Willing to take initiative and think innovative for continuous improvement of ThreeWire services
  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Ability to prioritize and handle multiple tasks with changing deadlines
  • Team player with excellent people skills
  • Strong customer focus
  • Working knowledge of Microsoft applications (Word, Excel, and PowerPoint)

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • Work closely with research staff to assess sites’ needs and identify opportunities to provide ThreeWire services
  • Interview, hire, and train field staff
  • Follow up with research site staff regarding current initiatives and offer alternative solutions/services where applicable
  • Partner with internal team(s) to identify pain points and offer suitable mitigations
  • Responsible for performance of field staff and oversee execution of site-based recruitment plan
  • Train new hires, and provide mentorship
  • Opportunity to lead internal team on company initiatives
  • Host team huddles
  • Provide overall support to ensure program success
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

Attendance and punctuality are essential functions of the position.



PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs. Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.