Location: Cary, NC, Remote
Organization: WCG
Job Type: Full Time - Regular
Description and Requirements
ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
The expected salary range for this position is $58,860 to $91,500. This salary range may vary based on the candidate's qualifications, experience, skills, education, and geographic location.
JOB SUMMARY:
The Trainer/Instructional Designer is responsible for developing and maintaining training programs and learning resources for WCG products and software solutions. The role focuses primarily on instructional design, content development, and virtual training delivery. Types of materials include user guides, quick-reference guides, how-to videos, eLearning modules, and instructor-led training materials.
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
- Develops software reference documentation, designs storyboards for interactive content, facilitates virtual training sessions for clients as needed, and applies a working knowledge of instructional design principles and online content development tools.
- Designs, develops and implements effective blended training solutions by collaborating with project managers, training specialists, department leaders, IT partners, and clients to assess learning needs and ensures deliverables are completed on time.
- Ensures all training resources are technically sound, accurate, complete, and aligns with developmental standards defined.
- Continuously learns new products and updates, synthesizing information into clear instructional materials, job aids, and FAQs that support timely, accurate product understanding.
- Performs other related duties as assigned to support department and organizational objectives.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
EDUCATION REQUIREMENTS:
- Bachelor’s degree in Instructional Design/Technology, or equivalent combination of education, skills, and experience to perform the job.
CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS: None
QUALIFICATIONS/EXPERIENCE:
- Minimum of one (1) year of experience designing and implementing blended learning solutions for software applications; experience with clinical research software preferred.
- Strong communication and presentation skills, with the ability to deliver engaging and effective virtual training content.
- Experience using instructional design and multimedia development tools (e.g., Microsoft Office products, Articulate 360, Adobe Creative Cloud, TechSmith Snagit, Camtasia, WalkMe) to create diverse learning assets.
- Working knowledge of instructional design principles, adult learning theory, learning management systems (LMS), and eLearning development methodologies.
- Ability to evaluate, select, and adopt new development tools to meet evolving business needs.
- Demonstrated proficiency in effective file organization and content management practices.
- Solid working knowledge of virtual training delivery techniques and tools (Microsoft Teams, Zoom).
SUPERVISORY RESPONSIBILITIES: None
TRAVEL REQUIREMENTS: 0% – 5%
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